Last updated: 25 July 2026
Where we ship
We ship anywhere in Canada, to every province and territory. We do not ship outside the country, and both your billing and delivery addresses need to be Canadian.
How long it takes
Every robe, waistcoat, shirt, and set of tabs is made to order in your size, so nothing sits on a shelf waiting to be picked. Allow 3 to 4 weeks from the day you order to the day the parcel arrives. That covers production and delivery together.
Ordering for a call-to-the-bar ceremony? Order at least six weeks before the date. That leaves room for the build time and a little slack in case you need to exchange a size.
Parcels travel by trackable courier. We email you a tracking number as soon as your order leaves us, so you can follow it to the door.
Shipping costs
Any shipping charge is calculated at checkout and shown before you pay, along with sales tax. There are no extra fees added after you place the order.
Getting your address right
Please check your delivery address before you confirm the order. We ship to the address you give us, and we cannot cover the cost of a parcel that goes astray because of a wrong or incomplete address. If you spot a mistake, message us through our contact page straight away and we will correct it if the parcel has not left.
Delays
Delivery times are estimates. Weather, courier backlogs, and postal disruption can add days, and those are outside our control. If your order passes the four-week mark with no sign of it, contact us and we will chase the courier with you.
Returns
You have 30 days from the day your order arrives to return an item for a refund.
To be accepted, the item must be:
- unworn and unwashed,
- free of marks, scent, and alteration,
- still carrying its original tags,
- not dry-cleaned or pressed.
Try garments on indoors, over clean clothing, before you remove the tags. Once an item has been worn to a ceremony, cleaned, or altered by a tailor, we can no longer take it back.
How to start a return
- Send us a message through our contact page within 30 days of delivery, with your order number and which items you are returning.
- We reply within one business day with the return address and instructions.
- Send the item back in packaging that protects it, using a trackable service.
Return postage is paid by you unless the item is faulty, damaged, or not what you ordered. Keep your tracking number: until the parcel reaches us, it is still your responsibility.
Refunds
We inspect returns when they arrive and email you the outcome. Approved refunds go back to your original payment method within 5 to 10 business days of that email. Your bank may take a few days more to show it. We refund the price of the item and the sales tax on it; the original shipping charge is not refunded unless the return was our fault.
Exchanges
We do not swap items directly, because each garment is made to order. If you need a different size, return the original for a refund and place a new order for the size you want. Order the replacement as soon as you can, since the new garment takes the full 3 to 4 weeks to make.
If you are unsure about sizing, check our size guide or message us before ordering. We would rather help you get it right the first time.
Faulty, damaged, or incorrect items
Check your order when it arrives. If something is faulty, arrived damaged, or is not what you ordered, contact us through our contact page within 7 days of delivery with your order number and a few photographs of the problem.
We will replace the item or refund it in full, whichever you prefer, and we cover the return postage. This is separate from the 30-day return window above and does not affect your rights under the Ontario Consumer Protection Act, 2002.
Cancelling an order
Contact us as soon as possible if you change your mind. If your garment has not gone into production, we cancel it and refund you in full. If production has already started, the 30-day return policy above applies once the order arrives.
Questions
Send us a message through our contact form. We reply within one business day.